Privacy Policy

1. Information We Collect

(a) Information You Provide: When you interact with the Service, you may voluntarily provide personal data, including but not limited to your name, email address, payment details, and any other information you choose to share.

(b) Automatically Collected Information: We may automatically collect specific technical data regarding your device and Service usage, including your IP address, browser type, operating system, and behavioral interactions within the Service.

2. Use of Information

We utilize the collected information for the following purposes:

• To provide, maintain, and optimize the Service;
• To process transactions and fulfill orders accurately;
• To facilitate communication regarding Service updates and support;
• To personalize your user experience;
• To analyze usage patterns to improve our products and services;
• To ensure compliance with legal and regulatory obligations; and
• For any other purpose disclosed to you at the point of collection.

3. Disclosure of Information

We may share your information with the following categories of third parties:

• Service Providers: Third-party vendors who assist in operating the Service;
• Payment Processors: Specialized entities used to facilitate secure financial transactions;
• Legal Authorities: Regulatory or law enforcement bodies when required by applicable law; and
• Consensual Third Parties: Other entities only with your explicit consent or at your direction.

4. Data Security

We implement robust, industry-standard measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, as no method of electronic transmission or storage is 100% secure, we cannot guarantee absolute security.

Where we have provided you (or where you have chosen) a password that grants you access to specific areas on our platform, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details with anyone.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a more extended retention period is mandated or permitted by applicable law.

6. Children's Privacy

The Service is strictly prohibited for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately to facilitate its deletion.

7. Your Rights

If you suspect any violation of your right, you can send your complaint to the Data Protection supervisory authority in Nigeria, the Nigerian Data Protection Commission (NDPC), at info@ndpc.gov.ng.

• The right to access your personal information held by us.
• The right to rectify inaccurate or incomplete information.
• Withdraw consent for processing in cases where consent has previously been given.
• Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons.

8. Your Choices

While you may decline to provide certain information, doing so may limit your access to specific features of the Service. You may opt out of promotional communications at any time by following the "unsubscribe" instructions provided in our emails.

9. Updates to this Policy

We reserve the right to update this Policy periodically. We will notify you of material changes by posting the new version on the Service or via email. Your continued use of the Service constitutes acceptance of the updated Policy.

10. Third-Party Authentication (Google)

(a) Google User Data Access: When you authenticate via Google, we may access the following data subject to your consent:

• Email: Your primary Google email for account identification.
• Full Name: Your display name for profile creation.
• Date of Birth: Exclusively for age verification and enforcement.
• Gender: For internal analytics and optional profile customization.
• Phone Number: For account recovery and two-factor authentication (2FA).

(b) Data Usage: This data is used primarily for authentication, account management, security, fraud prevention, and legal compliance. Aggregated, de-identified data may be used for product analytics. We do not use Google profile data for ad-targeting without explicit consent.

(c) Storage & Retention: Google-derived data is stored securely. Access is restricted to authorized personnel. We do not share this data with unaffiliated third parties except for essential service providers under contract, legal necessity, or with your consent. Data is retained for the duration of your account's existence.

(d) User Controls & Revocation: You may disconnect your Google account through 18Fanz settings or revoke access via your Google Account Security settings. Upon disconnection, we retain only the minimal records required for legal or security obligations.

(e) Compliance: 18Fanz's use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

11. Governing Law

This Privacy Policy is made pursuant to the Nigeria Data Protection Act (2023) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact our compliance team at: compliance@18fanz.com.